Case Study: ANW Food × WhatoFlow Reshapes Delivery Tracking with WhatsApp Automation

ANW Food is one of Hong Kong's leading food suppliers, providing wholesale food services to many chain restaurants and hotels. The company processes a large number of delivery orders and receipt confirmations every day. In the past, it mainly relied on manual collection of receipts, which was time-consuming and prone to errors.

challenge

• Hundreds of delivery orders need to be sent and tracked manually every day.

• Drivers and customer service representatives need to manually check each signed receipt.

• Customers often forget to send back photos of the delivered goods or their signatures.

• Inefficient reporting, statistics, and document filing

Key Features

• Driver uploads waybill: Send photo via WhatsApp → System automatically reads QR code data

• Automatic customer delivery: After verification, an automatic WhatsApp message will be sent to the customer for confirmation.

• Customer signature feedback: AI recognizes handwritten signatures/company seals and automatically generates PDFs.

• Automatic archiving: Files are saved to a network drive under the name "Customer Number + Order Number + Date".

• Daily report reminder: Automatic reminder at 5 PM for customers who haven't signed for their orders + Email notification to CS

  

  Results

  
  

  Delivery and receipt processing time reduced by 70%.

  Customer response rate increased to over 90%.

  The error rate in the documents is almost zero.

  The workload for CS has been significantly reduced, and daily reports are generated automatically.